This privacy policy explains how and why Ladybird Voice Solutions Limited uses personal data, and what we do to ensure that your information is kept safe and secure in accordance with applicable data protection and privacy laws including the General Data Protection Regulation (Data Protection Laws).


1. Who we are and how to contact us
2. How we collect and process personal data:

A. Clients (and other persons)
B. Business and professional contacts
C. Recruitment

3. Cookies and website visitors
4. Recipients of personal data
5. How long we store personal data for
6. How we keep personal data safe
7. Your rights as a data subject
8. Updates to this policy


We are Ladybird Voice Solutions Limited, with registered number 9547985, having our registered office at 10-12 Mulberry Green, Old Harlow. Essex. CM17 0ET and our main place of business at Office 47, Latton Bush Centre, Southern Way, Harlow, Essex. CM18 7BL. You can contact us by writing to us at our office address, telephoning us on 01279 268268 or emailing

For the purposes of applicable data protection law, we are a controller in relation to much of the personal data we collect and process. This means that we are responsible for deciding how and why we use personal data, and for keeping it safe.

We are registered as a data controller with the Information Commissioner’s Office (ICO) with registration number CSN7615941



We collect and process personal data (meaning information which relates to an identifiable individual) relating to our clients, matters we may advise our clients on and in order provide support services to our clients. This will include other individuals involved in the support matters, such as representatives or employees of the clients, other parties and professional advisers. This information is typically:

  • provided by clients;
  • collected in the process of providing support services (such as through correspondence);
  • provided to us by third parties (such as other support providers)

The categories of personal data we collect will vary, depending on the matter in question, but may include some or all of the following:

  • contact information (such as name, address, telephone and email address);

We may process other types of personal information, including sensitive personal data (for example, if a client instructs us to move data between storage locations for them), though this will depend on the nature of the matter in question.


We use personal data because we need to for one or more of the following reasons:

  • to provide support services to a client or individual (namely, to perform a contractual obligation we owe to that client or individual);
  • in order to comply with our legal obligations as a business
  • to pursue our legitimate interests in operating and promoting the success of our business, or to pursue the interests of our clients in relation to information technology services and their operation.

If you do not provide the personal data which we need in order to enter into or to perform a contract with you, then we may not be able to contract with you or to provide the legal services which you have requested.

In limited circumstances, we may use personal data on the basis of your consent. If so, we will always clearly ask for your agreement to this. You are, of course, free to refuse this and we will inform you as to what (if any) consequences this might have.


We process personal data about individual business and professional contacts. These people include individual (or representatives from professional organisations) intermediaries, service providers, other support providers and potential clients.

The types of personal data we hold about these individuals typically consists of basic personal details and contact information, such as position title, name, email, address, telephone and the person’s employer. Depending on the circumstances, and the nature of our relationship with the people involved, we may use this information to:

  • fulfil our contractual obligations or exercise contractual rights;
  • communicate with other organisations, professional advisers or intermediaries; or
  • send marketing and promotional communications (usually by email).

We use this personal data because it is in our legitimate interests to promote our services and build business relationships.
If you receive news or marketing communications from us, it is because we think you might be interested in our firm or its services (usually on the basis of previous dealings with you or a recommendation from a third party).

You can unsubscribe from marketing at any time by clicking the “unsubscribe” link on any of our emails, or by emailing with the subject line “unsubscribe.”


We collect, store and use personal data about individuals who apply to join us. This may include information:

  • you provide to us (such as in CVs, application forms, and through correspondence);
  • you provide during an interview;
  • obtained from previous employers and referees;
  • provided to us by recruitment agencies; and
  • received as a result of our carrying out background checks (such as checks for criminal convictions with the Disclosure and Barring Service).

The information we collect might include sensitive personal data, such as information about your health and sickness records. If we need to process sensitive personal data then we will ask for your explicit consent before doing so.

If you apply for a position with us, we may carry out a check for criminal convictions in order to satisfy ourselves that there is nothing in your history which makes you unsuitable for the role. We do this because working with us involves a high degree of trust (as you may be dealing with highly sensitive client information).

We only carry out criminal records checks and ask for references at the last stage of the application process, when making an offer of employment.


We use the personal data we collect about you to:

  • assess your skills, qualifications, and suitability for a role;
  • carry out background and reference checks;
  • communicate with you about your application;
  • keep records related to our hiring process; and
  • comply with legal or regulatory requirements.

We do all of this because either it is a necessary part of entering into a contract of employment with you or because we have a legitimate interest in ensuring that you are suitable for a role.

If you fail to provide personal data when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully.


We normally retain personal data about unsuccessful candidates for between 3 and 6 months from the time we inform them of our hiring decision. We retain personal data for this period so that we can demonstrate, in the event of a legal claim, we have not discriminated against an applicant and that the recruitment process was fair and transparent. After this period, we will securely destroy this applicant’s personal data. If we wish to retain personal data on file, in case future opportunities arise, we will contact the applicant and ask for his or her consent to do so.

If you are successful, the personal data your provided in the application process will be stored as part of your personnel file.


We do not normally collect personal data about visitors to our website unless they choose to provide such information (such as by filling in a website form).

We collect anonymous information about visitors to our website to optimise and improve the website. This might include IP addresses, browser or device details and the connection type (for example, the Internet service provider used). However, none of this information will by itself directly identify any particular user.


Web browsers place cookies on hard drives for record-keeping purposes and sometimes to track information (such as repeat visits). Our website uses Google Analytics cookies to enable us to measure how users interact with our website. Further information on the cookies and how they work can be found here:
You can prevent these cookies by installing the Google Analytics opt-out browser extension by visiting or by adjusting your browser settings.


Personal data you provide to us will be kept private and confidential, and we will not disclose or share it with other data controllers without your permission. The only exception to this is where we are legally required to disclose personal data. For example, to comply with a court order or to report illegal activity. We may also be required to share personal information with regulatory authorities in the event of an audit or investigation.

We share personal data with some of the third parties who provide services to our firm. This includes our major provider (Daisy Telecom) and other third party contractors. However, these third parties will only process personal data (which may include your information) on our behalf for specified purposes and in accordance with our strict instructions.

We only use third party service providers who have provided sufficient guarantees, as required by Data Protection Laws, that your personal data will be kept safe. We always ensure there is a written contract in place which protects your personal data and prevents it from being used for any purpose other than providing services to our firm, in accordance with Data Protection Laws.


We only retain personal data for as long as is necessary for the specific purpose(s) it was collected for (or for related compatible purposes such as complying with applicable legal, accounting, or record-keeping requirements).

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from its unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In the event we process personal data in connection with a service matter, we will normally process that personal data for the duration of the matter. Once we are satisfied that the service matter is complete, we will delete or destroy personal data which is no longer required. Any personal data we retain will be stored securely and only accessed if necessary in order for us to verify that the matter was handled properly, respond to a request for information or support a billing enquiry or if another overriding legitimate ground arises (such as having to disclose information as part of an audit by our regulator).


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, damaged or destroyed, altered or disclosed. This includes both physical security measures (such as keeping paper files in secure, access-controlled locations) and electronic security technology (such as digital back-ups and sophisticated anti-virus protection).

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to legal and contractual confidentiality obligations.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach when we are legally required to do so.


Data Protection Laws provide you with certain rights in relation to your personal data. These are as follows:

  • The right to access your personal data. This enables you to receive a copy of the personal data we hold about you.
  • The right to request correction or completion of personal data. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • The right to request erasure of your personal data. This enables you to ask us to delete or remove personal data (though this may not apply where we have a good, lawful reason to continue using the information in question). You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • The right to object to processing of your personal data. You can object to us processing personal data for legitimate interests purposes or for direct marketing.
  • The right to restrict how your personal data is used. You can limit how we use your information (primarily to storage or for use in legal claims).
  • The right to have a portable copy or transfer your personal data. We will provide you, or (where technically feasible) a third party, with a copy of your personal data in a structured, commonly used, machine-readable format. Note this only applies to automated information we process on the basis of your consent or in order to perform a contract.
  • The right to withdraw consent. If we are relying on consent to process your personal data you have the right to withdraw that consent at any time.

We try to respond to all personal data requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. Please also bear in mind that there are exceptions to the rights above and some situations where they do not apply.
We may need to request additional information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you to clarify your request.


You will not normally have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


If you want to exercise any of the rights described above, please email or write to Data Protection Requests, Office 47, Latton Bush Centre, Southern Way, Harlow, Essex. CM18 7BL.


You have the right to complain to a data protection supervisory authority (which, in the UK, is the ICO) if you are not satisfied with our response to a data protection request or if you think your personal data has been mishandled. For further information on how to make a complaint, please visit


We will update this policy from time to time. The current version will always be posted on our website. This policy was last updated on 17th May 2018.